Q.What times are the concierge working?
A. Monday - Friday: 7am - 7pm & Saturday 7am-12pm
Q.What times do the valet attendants operate?
A.Valet is attended 24 hours, 7 days per week
Q.What happens if I lose the keys or/and swipecard to my apartment?
A. Notify concierge, if it is out of concierge hours then contact Greg on mobile: 0433 521 802
Q.What do I do if I have a problem with TV reception?
A. Contact the concierge on duty to see if it is a general problem within the building or if their is a problem with your TV
Q.What do I do if I have a problem with Foxtel reception?
A.Contact the concierge on duty to see if it is a general problem within the building or if their is a problem with your Foxtel
Q.Who do I call if I have a maintenance problem?
A.Contact the building manager Richard Nelson mobile: 0407 252 078
Q.Am I able to use the library located on level 9?
A.Yes you are more than welcome to use the library
Q.What do I do if I would like to use the library?
A.Contact the concierge to book in the time you would like to use it
Q.What do I do if I am expecting a delivery?
A.please notify the concierge desk and assist us by providing details of the date of expected delivery, time, and the name of the company.
Q.Who do I contact in the event of an emergency?
A.Emergency contacts are: Building Manager, Richard Nelson ph - 0407 252078 or Concierge Greg ph - 0433 521 802
Q.What do I do if the fire alarm in my apartment is activated?
A.Notify concierge immediately, inform them as to the cause of the alarm.
